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Master Service Agreement

Effective Date: January 28, 2026

This Master Service Agreement ("Agreement") is entered into between Sync Technologies ("Company," "we," "us," or "our") and you ("Customer," "you," or "your"). By accessing or using the Sync VIP platform (the "Platform" or "Services"), you agree to be bound by these terms. Sync VIP is a product of Sync Technologies.

1. Services

Sync VIP provides a digital networking and lead management platform that enables users to create digital profiles, capture business contacts, manage leads, and utilize AI-powered tools for professional networking ("Services"). Services include but are not limited to:

  • Dynamic digital profile creation and management
  • Intelligent lead capture with business card scanning
  • Contact organization with tags and voice notes
  • AI-powered tools (Smart Meetings, Sync Bots, Doc Analyzer)
  • Physical VIP Business Cards (NFC-enabled)
  • Cloud storage and data synchronization

2. Subscription Plans and Billing

2.1 Plan Options

  • Standard Plan: $45.00 per month, includes one VIP Basic Card
  • Premium Plan: $60.00 per month, includes one VIP Basic Card plus advanced features
  • Free Trial: 15-day free trial available for new customers

2.2 Additional Card Purchases

  • VIP Basic Card: $5.00 per additional card
  • VIP Branded Card: $25.00 per card (includes company logo)
  • VIP Custom Card: $75.00 per card (fully customized design)

2.3 Billing Terms

Subscriptions are billed monthly in advance. You authorize us to charge your payment method on file for recurring subscription fees. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice.

3. Account Registration and Security

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized access or security breach.

4. Acceptable Use Policy

You agree NOT to:

  • Use the Services for any illegal or unauthorized purpose
  • Violate any laws, regulations, or third-party rights
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Scrape, harvest, or collect user data without permission
  • Resell or redistribute the Services without authorization
  • Use the Services to send spam or unsolicited communications
  • Impersonate others or misrepresent your affiliation

5. Intellectual Property

All content, features, functionality, trademarks, logos, and technology associated with Sync VIP are owned by the Company and protected by intellectual property laws. You retain ownership of content you upload but grant us a license to use, store, and display it as necessary to provide the Services.

6. Privacy Policy

6.1 Information We Collect

We collect the following types of information:

  • Account Information: Name, email, phone number, company details
  • Profile Data: Photos, bios, social media links, professional information
  • Lead Data: Business card scans, contact information, tags, voice notes
  • Usage Data: Log data, device information, IP addresses, analytics
  • Payment Information: Billing details processed through secure third-party processors

6.2 How We Use Your Information

  • Provide, maintain, and improve the Services
  • Process transactions and send billing notifications
  • Communicate with you about updates, features, and support
  • Personalize your experience and provide recommendations
  • Analyze usage patterns to improve functionality
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations

6.3 Data Sharing and Disclosure

We do NOT sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who assist with hosting, payment processing, analytics
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law, court order, or government request
  • With Your Consent: When you explicitly authorize sharing

6.4 Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no system is 100% secure. You acknowledge that you provide information at your own risk.

6.5 Data Retention

We retain your data for as long as your account is active or as needed to provide Services. You may request deletion of your data by contacting us, subject to legal retention requirements.

6.6 Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent for data processing
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

6.7 Cookies and Tracking

We use cookies and similar technologies to enhance functionality, analyze usage, and personalize content. You can control cookie preferences through your browser settings.

7. AI and Closed-Source Technology

Sync VIP utilizes proprietary AI technology for features such as Smart Meetings transcription, Sync Bots automation, and Doc Analyzer. All AI processing is conducted with 100% data privacy using closed-source AI models. Your data is not used to train third-party AI systems.

8. SMS/Text Messaging Terms

8.1 Opt-In Requirement

Sync VIP offers SMS/text messaging features for notifications, reminders, and communication related to your leads and contacts. By providing your mobile phone number and opting in, you expressly consent to receive automated text messages from Sync VIP at the number provided. Consent is not a condition of purchase.

8.2 Message Frequency and Content

  • Message Frequency: Message frequency varies based on your activity and settings. You may receive notifications for new leads, meeting reminders, follow-up alerts, and system updates.
  • Message Content: Messages may include lead notifications, appointment reminders, contact updates, and service-related communications.
  • Automated Messages: Some messages are sent automatically based on triggers you configure in the app.

8.3 Opt-Out and Cancellation

You may opt out of SMS messages at any time by:

  • Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message
  • Adjusting your notification preferences in your account settings
  • Contacting customer support at [email protected] or 909-563-8225

After opting out, you will receive one final confirmation message. You may continue to receive account-related messages necessary for service delivery (e.g., security alerts, billing notifications).

8.4 Help and Support

For help with SMS services, reply HELP to any message or contact us at 909-563-8225 or [email protected].

8.5 Carrier Charges and Compatibility

  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan. Sync VIP is not responsible for carrier charges.
  • Carrier Compatibility: SMS services are available on participating carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier availability may vary.
  • Delivery: We are not liable for delayed or undelivered messages caused by carrier issues, network outages, or device limitations.

8.6 Privacy and Data Use

Your mobile phone number and SMS communications are subject to our Privacy Policy (Section 6). We do not sell or share your phone number with third parties for marketing purposes. SMS data is stored securely and used solely to provide the Services.

9. Termination

You may cancel your subscription at any time through your account settings. We may suspend or terminate your account if you violate this Agreement or engage in prohibited conduct. Upon termination, your access to the Services will cease, but certain provisions (including payment obligations, intellectual property rights, and limitations of liability) will survive.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free, or secure access to the Services.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNC TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sync Technologies, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Services, violation of this Agreement, or infringement of any third-party rights.

11. Dispute Resolution

11.1 Governing Law

This Agreement is governed by the laws of the State of California, United States, without regard to conflict of law principles.

11.2 Arbitration

Any disputes arising from this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class actions or class arbitrations.

12. Changes to This Agreement

We reserve the right to modify this Agreement at any time. We will notify you of material changes via email or through the Services. Your continued use after changes constitutes acceptance of the updated terms.

13. Contact Information

For questions, concerns, or requests regarding this Agreement or our privacy practices, please contact us:

Sync Technologies

(Sync VIP Platform)

📞 Phone: 909-563-8225

✉️ Email: [email protected]

🌐 Website: sync.vip

By using Sync VIP, you acknowledge that you have read, understood, and agree to be bound by this Master Service Agreement.

Last Updated: January 28, 2026